Got a ticket in the next month for "The Book of Mormon" or "To Kill a Mockingbird?" The Milwaukee Bucks or the Boston Celtics? How about Cher's "Here We Go Again" tour?
First came SXSW, then Coachella. Now waves of cancellations and postponements are rolling in as large gatherings are being banned to combat the spread of the fast-moving coronavirus.
Will you get your money back? Probably. Most venues, major ticket sellers and resellers are offering refunds.
If you bought your tickets online, most refunds will be automatically processed to your original form of payment. How long the refund takes varies from company to company.
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But, says Ted Rossman, an industry analyst for CreditCards.com, we are in "uncharted territory." Never before have we seen such a massive volume of cancellations and, with swift-moving developments, not all decisions on whether and how to issue refunds have been made yet.
If you are looking for a refund, start with the ticket seller, he advises. If you can't get anywhere, try your credit card company. That added buyer protection is why he recommends using a credit card over a debit card or cash for tickets. Some credit cards have better track records of doling out refunds than others, Rossman said.
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In some cases, refund information has not yet been announced. Be patient.
"It would be a bummer to sit on that long hold time and only get kicked down the road,” he said. “I think polite, persistent action can serve you well.”
Broadway: New York statewide ban stops shows through at least April 12
The show did not go on. Now how do you get your money back?
With public gatherings of more than 500 people banned by New York Gov. Andrew Cuomo, New York theaters are shutting down for at least a month.
Trade group The Broadway League says ticket holders for performances through April 12 should contact “their point of purchase” for refunds and exchanges.
• Ticketmaster: Ticketmaster has a list of events that have been canceled or postponed. If you purchased tickets from Ticketmaster for an event that was canceled, you will automatically receive a refund to the same card you bought them with, minus UPS fees, within 7-10 business days, according to the company. You can also sign into your Ticketmaster account, select your order, select refund and choose the tickets you’d like refunded.
If an event was postponed, Ticketmaster will contact you by phone or email with the new event information as soon as it has it. If you can’t make the new date, you will see a refund button in your order if refunds are approved “by the artist, team, venue, or promoter.” More information here.
• Telecharge.com: Telecharge.com says ticket holders for Broadway or New World Stages performances between March 12 and April 12 will automatically be refunded back to credit cards.
• SeatGeek: If an event is canceled, ticket holders will be refunded to their original payment method within three weeks, the company says. If an event is postponed, tickets will most likely be valid for the new date, but that will depend on the venue’s policy. Ticket holders will receive updates by email. “In general if the event is canceled the buyer will receive a 100% refund,” spokesman Chris Leyden said. More information here.
• TodayTix: According to the company’s policy, TodayTix will attempt to contact ticket holders to inform them of refund or exchange procedures when events are canceled or postponed. “For exact instructions on any canceled or postponed event, please check the event information online or contact us at support@todaytix.com.”
• Theatre Development Fund: TDF said on Twitter that ticket holders will be automatically refunded. “Refunds may take a few days to appear on your credit card,” the tweet read.
NBA teams are issuing refunds after league suspends season
The NBA is taking a time-out. What's unclear is what happens to people who have tickets for upcoming games.
Anyone who buys tickets on StubHub to an event that is canceled is covered by its "FanProtect Guarantee." You can choose a StubHub coupon, worth 120% of your original order, or you can get a refund to the original payment method, the company said. The refund may take two to three weeks to process. More information here.
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Individual teams are starting to issue refund policies. The Orlando Magic, for example, said tickets for a postponed game would be honored when the game is rescheduled. If games are not played or played in an empty arena, fans can get a refund or receive a credit for a future game.
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Major League Baseball has suspended spring training games and delayed the start of the regular season.
Anyone who buys tickets on StubHub to an event that is canceled is covered by its "FanProtect Guarantee." You can choose a StubHub coupon, worth 120% of your original order, or you can get a refund to the original payment method, the company said. The refund may take two to three weeks to process. More information here.
Individuals teams have different policies.
Boston Red Sox said season ticket holders would be issued a credit for games that are not played. Individual spring training tickets purchased directly through the club will be eligible for full refunds, the team said.
The Baltimore Orioles issued a statement saying: “We will communicate additional details, including information about refunds, directly to fans when they become available, as this is a rapidly-evolving situation.”
NCAA March Madness is off. Refunds are coming
If you ordered tickets from an official NCAA Championship vendor, you will receive additional information via email and you will automatically receive a refund, minus fees, to the original method of payment. Refunds should be received within 30 days. More information here.
Concert tickets: How to get refunds
• Ticketmaster: Ticketmaster has a list of events that have been canceled or postponed. If you purchased tickets from Ticketmaster for an event that was canceled, you will automatically receive a refund to the same card you bought them with, minus UPS fees, within 7-10 business days, according to the company. You can also sign into your Ticketmaster account, select your order, select refund and choose the tickets you’d like refunded.
For postponed events, Ticketmaster will contact you by phone or email with the new event information as soon as it has it. If you can’t make the new date, you will see a refund button in your order if refunds are approved “by the artist, team, venue, or promoter.” More information here.
• SeatGeek: If an event is canceled, ticket holders will be refunded to their original payment method within three weeks, the company says. If an event is postponed, tickets will most likely be valid for the new date, but that will depend on the venue’s policy. Ticket holders will receive updates by email.
• StubHub: The ticketing site's FanProtect Guarantee also covers concerts and other events. You can choose a StubHub coupon, worth 120% of your original order, or you can get a refund to the original payment method, the company said. The refund may take two to three weeks to process. More information here.
• Vivid Seats: If an event is cancelled and not rescheduled, Vivid Seats says customers will get a full refund including delivery charges through its 100% Buyer Guarantee. But as part of the COVID-19 policy, if an an event is canceled due to coronavirus, you also have the option of a 120% store credit. For postponed events, the purchase will likely be valid for the new date, though every event may be different, the company said. More information here.
Did you buy event ticket insurance?
What if you bought Allianz Global Assistance Event Ticket Protector Insurance? Cancellation due to epidemics or fear of attending an event are generally not covered though coverage can vary state to state.
But Allianz Global Assistance is refunding customers who become ill with COVID-19 and customers who have tickets bought before Jan. 22 to events happening before April 1 in Mainland China, South Korea or the Lombardy or Veneto regions of Italy. More information here.
This story will be updated.
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