Delta Air Lines has 1,600 passengers on its no-fly list. United Airlines reportedly has more than 1,000 on its own banned-from-flying list. American, JetBlue, Southwest, Hawaiian and Alaskan airlines all have their own lists of personae non gratae.
Traditionally, airlines have always kept those lists for internal use only, meaning that a passenger who is banned on one airline could simply fly on another. But that may soon change.
Delta Air Lines is asking “other airlines to share their ‘no fly’ lists,” because, as Kristen Manion Taylor, Delta’s senior vice president of in-flight service, wrote in a memo to flight attendants, “a list of banned customers doesn’t work as well if that customer can fly with another airline.”
“Anytime a customer physically engages with intent to harm, whether in a lobby, at a gate or onboard, they are added to our permanent No Fly list,” wrote Eric Phillips, Delta’s senior vice president of charter and cargo operations, in another staff memo. “We also actively engage with local authorities to ensure these incidents are investigated and prosecuted as the law allows.”
Both internal memos were sent the same day the U.S. House of Representatives Committee on Transportation & Infrastructure held a hearing titled, “Disruption in the Skies: The Surge in Air Rage and its Effects on Workers, Airlines, and Airports.”
Air rage is on the rise. So far in 2021, the Federal Aviation Administration (FAA) received 4,385 reports of unruly passengers. About three-quarters of incidents involved travelers who refused to comply with a federal mask mandate on board.
According to a recent survey of flight attendants, over 85% had dealt with unruly passengers in the first half of 2021. Some of the most egregious incidents escalated to cause disruption on the flight or even violence. Last December, when a Delta Air Lines passenger tried to open the cockpit door mid-flight and struck a flight attendant in the face before being restrained by crew members and a fellow passenger. On an Alaska Airlines flight in March, a Colorado man who refused to wear a face mask swatted at a flight attendant, then stood up and urinated in his seat area. In May, a Southwest Airlines passenger punched out a flight attendant’s teeth after being told to keep her seat belt fastened.
Historically, the FAA has tended to deal with unruly passengers by doling out warnings or civil penalties. In January, the agency announced that it was ramping up its game with a much stricter, “zero-tolerance” policy toward passengers who are disruptive on flights, but the very premise of zero tolerance is laughable.
The FAA is clearly ill-equipped to deal with the sheer volume of air rage incidents. So far this year, the agency initiated 755 investigations, which is more than double the number of cases opened in 2019 and 2020 combined but only 17% of all reported incidents in 2021.
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Delta Is Asking Airlines To Share Their No-Fly Lists - Forbes
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