First to respond: East Texas dispatchers share their pandemic experience - KLTV

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TYLER, Texas (KLTV) - Dispatchers are often those who answer the first call during an emergency, and the first to give directions. East Texas telecommunicators share their experiences throughout the pandemic.

“Basically, it’s a multi-casualty event every day,” UT Health East Texas EMS Director of Communications Michael Smith said about their experience throughout the pandemic. “Which is something that we may be used to dealing with every now and then. Now, it’s a constant event every single day. You’re seeing increased call volumes, increased hospital admissions.”

Smith said they transported 199 patients to the hospital on Tuesday. The average number of calls is about 150 per day, meaning they have seen an increase of about 25 percent.

Joshua Bennett, Supervisor for Smith County Administration Communications, gave a tour of the dispatch office in the Smith County Office of Emergency Management.

“I love helping the public. I love helping make sure our officers and citizens get home safe every night to their families,” Bennett said.

Amber Wallace, Supervisor for Smith County Administration Communications, said “Smith County Dispatch has received an influx of calls related to COVID-19 in the past few days, which is a noted increase from recent weeks.”

Throughout the chaos, Bennett and Wallace said it is important to focus on the job and get the caller the best help possible.

“To be that voice on the other end of the line and to be able to help someone or direct someone to the help that they need, it feels great,” Wallace said.

Copyright 2021 KLTV. All rights reserved.

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First to respond: East Texas dispatchers share their pandemic experience - KLTV
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